RETURNS POLICY
Return eligibility depends on where an item was purchased and the terms shown at the time of sale.
Last updated September 22, 2026
Online marketplace purchases
Purchases made through our eBay store follow the return terms displayed on the specific eBay listing and order. Start the return from your eBay order so it can be tracked correctly.
In-store purchases
Store purchase return terms are shown on the receipt or provided at checkout. Eligibility may depend on the item category, condition, elapsed time, and whether the item remains in the same condition.
Before returning an item
Keep the receipt, order information, included accessories, packaging, and the item in its received condition. Do not remove serial labels or security markings.
Get help
For an in-store purchase, contact the purchasing location. For an eBay order, use eBay order support.